GCash OKPlay Privacy Policy for Filipino Players

When you register on GCash OKPlay, we collect personal information such as your full name, email address, date of birth, and GCash wallet details. We also collect information you provide when you contact our support team or update your account profile. During your use of the platform, we automatically gather technical data including your device type, browser, IP address, and session activity logs. This information helps us deliver a smooth, personalised experience for every Filipino player on our platform. We only collect data that is necessary for the operation of our services and for compliance with applicable laws in the Philippines. We do not collect sensitive personal information such as government-issued ID numbers unless required for identity verification purposes. All data collection is carried out transparently and in accordance with this Privacy Policy.

GCash OKPlay uses your personal data primarily to manage your account, process your GCash payments, and ensure the security of your transactions on our platform. We also use your data to send you important account notifications, respond to your support requests, and improve the overall quality of our services for players in the Philippines. Your activity data helps us understand how Filipino players use the platform so we can make it faster, more reliable, and more enjoyable on mobile devices. We may use your email address to send you updates about changes to our terms, privacy policy, or platform features — we will never use it for unsolicited marketing without your consent. We do not use your personal data to make automated decisions that could negatively affect your rights as a player. All data processing is carried out on a lawful basis, either with your consent or as necessary to fulfil our contractual obligations to you. If you wish to withdraw consent for any non-essential data use, you may contact us at [email protected] at any time.

GCash OKPlay does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors and technical infrastructure partners, but only to the extent necessary for those services. All third-party partners we work with are required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information if required to do so by law, court order, or a legitimate request from a government authority in the Philippines. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We will never share your GCash account credentials or full payment details with any external party under any circumstances. Your trust is important to us, and we take every reasonable step to ensure your data is handled with care and discretion.

Your personal data is stored on secure servers and protected using industry-standard encryption and access control measures to prevent unauthorised access, disclosure, or loss. GCash OKPlay retains your personal information for as long as your account remains active or as required to fulfil our legal and regulatory obligations in the Philippines. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule. We regularly review and update our security practices to address emerging threats and to maintain the highest possible standard of data protection for Filipino players. While we take all reasonable precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected]. We will investigate and respond to all security concerns as quickly as possible.

As a Filipino player, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or incomplete information in your account profile, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a request to [email protected], subject to any legal retention requirements that may apply. You have the right to object to or restrict certain types of data processing, including the use of your data for analytics or platform improvement purposes. GCash OKPlay will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to upholding your rights and making the process of exercising them as straightforward as possible.

GCash OKPlay may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. If you have questions about any changes, our FAQ page is a helpful starting point, or you can reach us directly at [email protected]. We are always open to feedback and questions about our privacy practices from Filipino players. Keeping you informed and in control of your data is a core part of how GCash OKPlay operates.